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order terms & refund policy

orders and payments

payments are processed via Sage Pay. You will be directed to an external page via a secure SSL certificate.

returns & exchanges

if you are unhappy with an order or change your mind, please email customerservice@auteurlimited.co.uk within 7 days, and we can arrange a refund for you. The item will then need to be returned to us with the delivery note and in suitable packaging.

all returns are to be sent back to the address below:

James and James Fulfilment Ltd
Liliput Road
Brackmills
Northampton
NN4 7DT

unfortunately we do not offer free returns, please ensure you obtain proof of postage as we cannot be held responsible for any that do not arrive back with us. Once received by the fulfilment centre, the cost of the items will be refunded minus the initial delivery charge.

faulty items

if you unfortunately receive a faulty item, please email customerservice@auteurlimited.co.uk within 14 days of receiving the item and we can arrange an exchange or refund for you. Please note you may be required to send an image of the damage and packaging.

for faulty items over 14 days, please email customerservice@auteurlimited.co.uk for further information.

shipping

orders are shipped out within 1 business day of our warehouse receiving the order. At this time, we can only ship orders within the United Kingdom.

all orders placed on this site are subject to product availability. In the event that your order never arrives, please notify us within 14 days from receipt of the order confirmation e-mail.

contacting us

if you have any questions regarding these terms of use or any other matter, please contact us on customerservice@auteurlimited.co.uk or refer to our contact us page.