payments are processed via Sage Pay. You will be directed to an external page via a secure SSL certificate.
if you are unhappy with an order or change your mind, please email firstname.lastname@example.org within 7 days, and we can arrange a refund for you. The item will then need to be returned to us with the delivery note and in suitable packaging.
all returns are to be sent back to the address below:
James and James Fulfilment Ltd
unfortunately we do not offer free returns, please ensure you obtain proof of postage as we cannot be held responsible for any that do not arrive back with us. Once received by the fulfilment centre, the cost of the items will be refunded minus the initial delivery charge.
if you unfortunately receive a faulty item, please email email@example.com within 14 days of receiving the item and we can arrange an exchange or refund for you. Please note you may be required to send an image of the damage and packaging.
for faulty items over 14 days, please email firstname.lastname@example.org for further information.
orders are shipped out within 1 business day of our warehouse receiving the order. At this time, we can only ship orders within the United Kingdom.
all orders placed on this site are subject to product availability. In the event that your order never arrives, please notify us within 14 days from receipt of the order confirmation e-mail.